State Farm® Insurance Agent Kelvin Thomas

"This review is long overdue. We’ve been with Kelvin Thomas @ State Farm for many years now and there is no doubt we’d stay with him and his more than stellar team for a long time. Today, I had a phone appt with Beverly to discuss our upcoming renewal. I can’t rave enough about her knowledge, professionalism, patience and her willingness to ensure I understood everything completely. I actually enjoyed talking to her because she did an amazing job giving me scenarios to help understand and decide what was best for our home insurance needs. Nowadays, good customer service is almost non-existent. It was refreshing to receive excellent customer service and not feel rushed to make a decision on something important like protecting your home especially with all the natural disasters and increase in crime all over. If you are looking for insurance, look no further. Give them a call and you won’t regret it. Thanks so much again, Beverly! I certainly commend you for going over and beyond my expectations."

"Initial review in 2022: Claudia was the person who helped me get my new insurance in California. After searching around, I feel State Farm has the best quote price. They give you discounts for bundle and other factors. The reason I left a good review is that Claudia was really patient and was explaining all the terms in both the rental and the auto insurance plan for me as requested. Also, she sent out emails and text messages pretty fast. Her communication is clear and easy to follow through. Definitely recommend. 😊 —————— Update in 2023: I had a really hard time reaching out to my agent recently, I had try called a few times, left messages, but never got a message or phone call back. (One time they answered and told me they will let my agent know, but I never heard back… second time my phone was hanged up, I guess maybe it is close to their off time. But even after a few days after the holiday, no one calls me back. Then I called again to left a voice message for calling me back…) I had been waited for so long. Almost after one month after I requested address change and nothing has been updated. I don’t know what to do at the moment. Did I do anything wrong? I am considering to switch to other insurance agents or companies."

"I am so impressed with this Insurance Agency! We changed to Kelvin Thomas a few months ago after being with Farmers for over 20 years. I was nervous because I believe "you are only good as your agent is!" I have to said I am very impressed with both Kelvin Thomas and Indira Suresh! I had placed a call to Kelvin with a question and he called me back right away. I then submitted a invoice for Tow service and Indira was on top of it, I do not remember getting such excellent customer service in a very long time and I work in Hospitality Management and I appreciate this type of service. Great place and rates for your insurance needs."

"Everyone at Kelvin Thomas’s office has been incredibly warm and welcoming about all of my needs. Kelvin was excellent at explaining all of the options Statefarm provides for being a young investor, and made me feel more secure about my decisions. Indira also always has the answers I’m looking for when it comes to various insurance policies, and it is clear that she is very knowledgeable and looks out for Statefarm customers with the best deals!"

"I have been with State Farm for many years and many offices - Beverly Burke on Kelvin's staff is the best! She is kind, responsive and always willing to find a way to make things work. I have never been happier with State Farm and all my insurance policies as I am now. Thanks for all you do and especially thanks to Beverly."

"I’ve been doing business with this office for about 12 years. It’s important to me to be able to pick up the phone and get a live person should something happen to my music equipment. Beverly has been my contact there She’s great! Clearly knows what she’s doing. I don’t like when people tell me how to write music, so I don’t tell them how to do their jobs. Leave it to the professionals"

"The customer service at this location is awesome. I've had the pleasure of working with both Kelvin and Indira for renters as well as car insurance. They've both been very helpful and informative when dealing with the various types of insurance policies. I'm highly satisfied with my experience here. Thank you!"

"Indera is the most knowledgeable and patient agent I've ever dealt with. She accepted days of phone calls from me, answering every question I had while making me feel like an important client. I was shopping to add my son to my policy, and off all the places I called...state farm was by far the most willing to help me detail a plan that was right for my family needs. Thanks again Indera! I will definitely be recommending this branch to friends and family."