State Farm® Insurance Agent Kelvin Thomas

"Kelvin and his entire staff have been absolutely instrumental in helping me stay on top of my insurance needs. They are courteous, professional and have provided me with a wealth of invaluable guidance. Not only has Kelvin and his staff patiently answered all my questions throughout the years but they have also helped me think through things I had not even thought about with respect to necessary insurance coverage. I had just such a conversation with his staff member, Beverly, for example and she was terrific. I have been with Kelvin for many years and feel I am in great hands if/when an insurance event occurs in my life. Kelvin and his staff’s knowledge, expertise and guidance helps me sleep and night. I recommend Kelvin now and in the future. Jay A."

"I am sorry there are but 5 stars to give. Kelvin Thmas has been my agent for years and through it all he has been there as an advisor, an advocate, and a Super Agent! Everyone in his office is top notch and I've been given excellent care by all - always. Recently I've had the pleasure of working with Indira Suresh. In our last interaction I heard myself say "thank you so much, I didn't know quite what I needed when I called but you explained everything so well I got it!". And then I remembered our prior discussion where we went over ALL our insurance and I was impressed that she clearly explained what we had and our options and offered suggestions about what we may want to add. Now I see this is just her way. She knows her stuff! And is willing to share - in plain English, no fancy insurance talk! I must add that she also wonderful with follow up!"

"This review is long overdue. We’ve been with Kelvin Thomas @ State Farm for many years now and there is no doubt we’d stay with him and his more than stellar team for a long time. Today, I had a phone appt with Beverly to discuss our upcoming renewal. I can’t rave enough about her knowledge, professionalism, patience and her willingness to ensure I understood everything completely. I actually enjoyed talking to her because she did an amazing job giving me scenarios to help understand and decide what was best for our home insurance needs. Nowadays, good customer service is almost non-existent. It was refreshing to receive excellent customer service and not feel rushed to make a decision on something important like protecting your home especially with all the natural disasters and increase in crime all over. If you are looking for insurance, look no further. Give them a call and you won’t regret it. Thanks so much again, Beverly! I certainly commend you for going over and beyond my expectations."

"Initial review in 2022: Claudia was the person who helped me get my new insurance in California. After searching around, I feel State Farm has the best quote price. They give you discounts for bundle and other factors. The reason I left a good review is that Claudia was really patient and was explaining all the terms in both the rental and the auto insurance plan for me as requested. Also, she sent out emails and text messages pretty fast. Her communication is clear and easy to follow through. Definitely recommend. 😊 —————— Update in 2023: I had a really hard time reaching out to my agent recently, I had try called a few times, left messages, but never got a message or phone call back. (One time they answered and told me they will let my agent know, but I never heard back… second time my phone was hanged up, I guess maybe it is close to their off time. But even after a few days after the holiday, no one calls me back. Then I called again to left a voice message for calling me back…) I had been waited for so long. Almost after one month after I requested address change and nothing has been updated. I don’t know what to do at the moment. Did I do anything wrong? I am considering to switch to other insurance agents or companies."

"I am so impressed with this Insurance Agency! We changed to Kelvin Thomas a few months ago after being with Farmers for over 20 years. I was nervous because I believe "you are only good as your agent is!" I have to said I am very impressed with both Kelvin Thomas and Indira Suresh! I had placed a call to Kelvin with a question and he called me back right away. I then submitted a invoice for Tow service and Indira was on top of it, I do not remember getting such excellent customer service in a very long time and I work in Hospitality Management and I appreciate this type of service. Great place and rates for your insurance needs."

"Everyone at Kelvin Thomas’s office has been incredibly warm and welcoming about all of my needs. Kelvin was excellent at explaining all of the options Statefarm provides for being a young investor, and made me feel more secure about my decisions. Indira also always has the answers I’m looking for when it comes to various insurance policies, and it is clear that she is very knowledgeable and looks out for Statefarm customers with the best deals!"

"I have been with State Farm for many years and many offices - Beverly Burke on Kelvin's staff is the best! She is kind, responsive and always willing to find a way to make things work. I have never been happier with State Farm and all my insurance policies as I am now. Thanks for all you do and especially thanks to Beverly."